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Paula Sussex has become the Parliamentary and Health Service Ombudsman (PHSO), with effect from today (26 June 2025).

Details: 26.Jun.2025

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Sussex moves from her role as the Chief Executive of digital identity services provider, OneID.

She has previously held high-profile roles as Chief Executive at the Student Loans Company and the Charity Commission.

In accordance with Section 1 of the Parliamentary Commissioner Act 1967 and Section 1 of the Health Service Commissioners Act 1993, the appointment will be for a fixed term of five years, with the possibility of a two-year extension.

The PHSO makes final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations.